Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, and backorders).
Damages, Incomplete & Incorrect Orders
Damages, incomplete or incorrect orders must be claimed within 24 hours of delivery receipt.
If you have received an item in error, or are missing an item from your order, please contact firstname.lastname@example.org with the order confirmation number and details of missing/incorrect items. Our team will review the information and correct delivery errors free of charge.
Taxes and Duties
Countries other than USA are considered Non-Resident Duties Unpaid (NRDUP) and may be subject to additional duties and taxes and fees from customs in the destination country. The recipient is liable for all import duties, customs and taxes and fees levied by the destination country. Payment is necessary to release the order from customs on arrival.